Frequently Asked Questions

What is Leads?

Leads is a not-for-profit employment agency. Since 1986, we have been providing employment and skills development services for people with disabilities and/or employment-related barriers throughout Southwestern Ontario.

What does a disability/barrier mean?

A disability can be medically diagnosed or self-identified including;

  • physical and/or mental health
  • learning
  • development
  • vision, hearing
  • It can also be an acquired injury, illness, or condition

A barrier is something that prevents securing and/or maintaining employment; for example,

  • lack of child care
  • high school non-completion
  • lack of recent work experience and/or references
  • language barriers
  • criminal record
  • lack of transportation

Who can access services?

Anyone over 15 years of age who meets the eligibility criteria set out by our funders including: Service Canada; Employment Ontario; Ministry of Children, Community and Social Services; Ministry of Labour, Immigration, Training and Skills Development; Ontario Works, City of London and Middlesex County.

How much does it cost?

Services are offered at no-cost to both the clients and employers.

What can I expect from services?

You’ll work one-on-one with an Employment Specialist who will customize services to fit your specific needs. Typically, Employment Specialists explore career options, define goals, create resumes and cover letters, practice interview skills, facilitate skills modules and workshops, job search, and advocate directly to employers.

What if I’m not ready for work?

With your Employment Specialist, you can explore career options, determine employment goals, participate in individual and/or group-based workshops to develop in-demand work-related skills (such as coping strategies, assertiveness, communication, and teamwork).

How do I access services?

Give us a call at 519-439-0352 or send us an email at info2 [at] (info2[at]leadsservices[dot]com) You can also complete an on-line application on our website at

How soon can I get a job?

You’ll work with your Employment Specialist to figure out your options. We aren’t a temp agency. We don’t just look for any job; we look for the right job. We rely on our vast network of supportive employers to find meaningful opportunities.

How are you currently offering services, considering COVID-19?

We are consistently monitoring the provincial directives and are able to offer in-person services with strong health and safety measures in place; we are also offering a variety of virtual service options, including appointments by phone and/or online.

Let LEADS work for you.
Call today: 1-866-955-3237